{"id":64443,"date":"2022-06-17T12:30:12","date_gmt":"2022-06-17T12:30:12","guid":{"rendered":"https:\/\/barnes-portugal.com\/?page_id=64443"},"modified":"2022-10-04T12:50:26","modified_gmt":"2022-10-04T11:50:26","slug":"reglement-des-litiges-online","status":"publish","type":"page","link":"https:\/\/barnes-portugal.com\/fr\/reglement-des-litiges-online\/","title":{"rendered":"R\u00e8glement des Litiges Online"},"content":{"rendered":"<div class=\"text-wrapper\"><p>L&rsquo;Union Europ\u00e9enne a mis en place un site web pour aider les consommateurs \u00e0 d\u00e9poser des plaintes concernant tout litige dans lequel ils peuvent \u00eatre impliqu\u00e9s. Dans ce contexte, BARNES Portugal fournit toutes les informations pour que vous puissiez exercer votre droit de plainte devant une entit\u00e9 officielle, tierce et impartiale au processus. Par cons\u00e9quent, si vous n&rsquo;\u00eates pas satisfait de l&rsquo;achat d&rsquo;un bien ou d&rsquo;un service sur notre site web, ou de la solution que nous avons pr\u00e9sent\u00e9e pour r\u00e9soudre la situation, vous pouvez acc\u00e9der \u00e0 ce <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" rel=\"noopener\" target=\"_blank\">site web officiel<\/a> et soumettre votre litige.<\/p>\n<h4>Qu&rsquo;est-ce que le r\u00e8glement extrajudiciaire des Litiges?<\/h4>\n<p>Le r\u00e8glement extrajudiciaire des litiges est la possibilit\u00e9 dont disposent tous les consommateurs de s&rsquo;adresser \u00e0 des entit\u00e9s officielles qui les aident \u00e0 r\u00e9soudre, ou les guident \u00e0 travers, un conflit avant d&rsquo;entamer un proc\u00e8s devant les tribunaux. En g\u00e9n\u00e9ral, la proc\u00e9dure est la suivante : le client demande \u00e0 un tiers impartial d&rsquo;intervenir en tant qu&rsquo;interm\u00e9diaire entre lui et le commer\u00e7ant qui fait l&rsquo;objet de sa plainte. L&rsquo;interm\u00e9diaire peut sugg\u00e9rer une solution \u00e0 votre plainte, imposer une solution aux deux parties ou r\u00e9unir les parties pour trouver une solution.<\/p>\n<p>Vous connaissez peut-\u00eatre le concept de r\u00e8glement alternatif des litiges sous un autre nom : \u00ab\u00a0m\u00e9diation\u00a0\u00bb, \u00ab\u00a0conciliation\u00a0\u00bb, \u00ab\u00a0arbitrage\u00a0\u00bb ou \u00ab\u00a0commission comp\u00e9tente en mati\u00e8re de litiges de consommation\u00a0\u00bb.<\/p>\n<p>Les modes alternatifs de r\u00e9solution des conflits sont g\u00e9n\u00e9ralement moins co\u00fbteux, moins formels et plus rapides que la voie judiciaire.<\/p>\n<p>BARNES Portugal fournit les sites web de certaines de ces entit\u00e9s qui peuvent vous aider \u00e0 pr\u00e9senter vos arguments:<\/p>\n<h4>Suggestions pour les Entit\u00e9s de R\u00e8glement Extrajudiciaire des Litiges<\/h4>\n<ul>\n<li>\n<strong>CNIACC \u2013 Centre National d&rsquo;Information et d&rsquo;Arbitrage des Conflits de Consommation<\/strong><br \/>\n<a href=\"https:\/\/cniacc.pt\" rel=\"noopener\" target=\"_blank\">cniacc.pt<\/a>\n<\/li>\n<li>\n<strong>Centre d&rsquo;Arbitrage des Conflits de Consommation de Lisbonne<\/strong><br \/>\n<a href=\"http:\/\/www.centroarbitragemlisboa.pt\/\" rel=\"noopener\" target=\"_blank\">centroarbitragemlisboa.pt<\/a>\n<\/li>\n<li>\n<strong>CIAB \u2013 Centre d&rsquo;Information, de M\u00e9diation et d&rsquo;Arbitrage en Mati\u00e8re de Consommation (Cour d&rsquo;Arbitrage en Mati\u00e8re de Consommation)<\/strong><br \/>\n<a href=\"https:\/\/ciab.pt\" rel=\"noopener\" target=\"_blank\">ciab.pt<\/a>\n<\/li>\n<li>\n<strong>CIMPAS \u2013 Centre d&rsquo;Information, de M\u00e9diation et d&rsquo;Essurance M\u00e9diateur<\/strong><br \/>\n<a href=\"https:\/\/cimpas.pt\" rel=\"noopener\" target=\"_blank\">cimpas.pt<\/a>\n<\/li>\n<li>\n<strong>CICAP \u2013 Cour d&rsquo;Arbitrage en Mati\u00e8re de Consommation<\/strong><br \/>\n<a href=\"https:\/\/www.cicap.pt\/\" rel=\"noopener\" target=\"_blank\">cicap.pt<\/a>\n<\/li>\n<\/ul>\n<\/div>","protected":false},"excerpt":{"rendered":"<p class=\"post-excerpt\">L&rsquo;Union Europ\u00e9enne a mis en place un site web pour aider les consommateurs \u00e0 d\u00e9poser des plaintes concernant tout litige dans lequel ils peuvent \u00eatre&#8230;\n<\/p>","protected":false},"author":3,"featured_media":51544,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["page","has-post-thumbnail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00e8glement des Litiges Online | Immobilier | BARNES Realty | Portugal<\/title>\n<meta name=\"description\" content=\"Le r\u00e8glement extrajudiciaire des litiges est le moyen par lequel les consommateurs ont recours \u00e0 des entit\u00e9s officielles qui les aident \u00e0 r\u00e9soudre 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